Frequently Asked Questions

If you can't find the answer to your question here please email us at info@allartistsupplies.com Your question will be answered promptly by return email. 

How secure is your site?

allartistsupplies.com ensure that you can shop with complete confidence online. We have taken every possible measure to give absolute security to all of our customers in their dealings with us.

When placing an order with us, you will notice a padlock in the browser.  This means you are in a secure environment called SSL (Secure Sockets Layer). All information in this area is encrypted using 128 bit security – which ensures your safety when ordering and paying.

Also, the information you submit to us is tracked and stored with appropriate security measures being enforced at every stage of every transaction, keeping your secure information safe.

How do I order products?

Simply make your choice of products as you scroll down the page by entering the amount of each product you are ordering and at the bottom of the page click the Add to Cart button.

What are my payment options?

We accept Visa, Mastercard, American Express and PayPal.

How do you send my order?

We use Australia Post to send your order to you. If you place a large or bulky order we can negotiate to have it delivered by Courier if this would be more cost effective for you - simply contact us for a quote.

What is your policy on returns?

If the product you received is damaged we offer a money back guarantee. Simply return the product to us and we will refund the cost of the product and return postage.